FAQs

You can contact Creda Customer Service by calling 01759 487836. Our expert support team will be happy to assist you and arrange technical assistance if needed.

Customer service is available Monday to Friday, 8:30 AM – 5:30 PM. We are closed on weekends and public holidays.

Typical response time for service requests is 2–3 business days, depending on location and the nature of the request. During peak periods, response times may be slightly extended.

Service is provided in-home. There is no need to transport the product to a service center.

Please contact your retailer for installation services.

Installation must be carried out by a qualified installer. Improper installation can be unsafe and may void the product guarantee.

Installation must be arranged by the customer through a qualified installer. Your retailer may offer this service at the time of purchase.

Yes, the guarantee remains valid as long as the installation is carried out by a qualified professional.

Installation guides are included in the product manual. If you've lost yours, please visit the User Manual Library – Creda to download a new copy.

Plug in the appliance and press the power button. The display should light up and the power indicator stay on. Press the Start/Pause key to begin the drying cycle. If the drum heats up and no error appears, your dryer is functioning correctly. For issues, contact after-sales service at 01759 487836.

First, check that the door is fully closed and the appliance is not overloaded. If the drum still doesn't spin, unplug the appliance and contact customer service for assistance.

Refer to the detergent packaging and user manual for recommended amounts. Overusing detergent can leave residue on clothes and damage the machine.

Press the Start/Pause button to pause the cycle. To cancel the cycle entirely, hold the button for a few seconds (varies by model). Refer to your user manual for model-specific instructions.

Error codes indicate specific faults. Refer to the troubleshooting section of your user manual. If needed, contact customer service with the exact error code.

Yes, most Creda laundry appliances allow you to adjust temperature, spin speed, and drying time. Use the control panel to choose the best options for your fabric type and load.

Regularly clean the lint filter (for dryers), door seal, and detergent drawer. Descale your washing machine periodically. Maintenance tips are available in your user manual and on our website under "Tips at Home."

Make sure the machine is level and all transit bolts (if recently installed) have been removed. Uneven loads can also cause vibration—redistribute the laundry and try again.

You can download the manual for your washer, dryer, or washer-dryer from our website. Go to the Support > User Manual Library section and search by model number.

Yes, fan ovens make noise during use as the fan circulates hot air for even and faster cooking. If the noise seems unusual, contact Creda Customer Service at 01759 487836. Our expert support team will be more than happy to assist and organise technical assistance for you if necessary.

Refer to your user manual for specific instructions. If you can't find it, download the manual from Support > User Manual Library.

Cook multiple meals at once, avoid unnecessary preheating, keep the oven door closed during cooking, turn the oven off as soon as you're done, and follow recipe times to avoid overcooking.

Check the Energy Label—ratings range from A+++ (most efficient) to D (least). The label also shows annual energy consumption (in kWh), oven capacity, and the efficiency of different functions like fan-assisted or conventional heating.

If the oven gets very hot on the outside, it may be due to poor ventilation or incorrect installation. Check that it has the proper clearance for airflow as specified in the user manual.

Make sure the oven is plugged in and receiving power. Check that the clock is set, the timer is in "Manual" mode, and the door is fully closed. If the oven still doesn't heat, refer to the user manual to confirm control settings and check your circuit breaker or fuse box.

To clean the oven using the steam cleaning function, first remove all accessories from the oven. Then, pour half a liter of water into the tray and place it at the bottom of the oven. Set the oven to steam cleaning mode, adjusting the thermostat to 70°C, and run the oven for 30 minutes. After 30 minutes, carefully open the oven door and wipe the inner surfaces with a damp cloth. For any stubborn dirt, use dishwashing detergent, warm water, and a soft cloth to scrub the area, then dry the cleaned surfaces with a dry cloth.

No. Steam cleaners should not be used, as the high heat and moisture can damage the appliance.

Glass: Use oven-specific glass cleaner. Stainless Steel: Clean with warm water and a stainless steel cleaner. Avoid abrasive sponges and harsh chemicals.

Always clean the appliance when it is completely cool and disconnected from the power supply to avoid burns or electric shock. For the oven cavity, use a mild detergent or ammonia-based cleaner, and avoid abrasives or steam cleaners. When cleaning the oven glass, open the door, pull out the plastic latches on both sides, and remove the profile to access and clean the glass. Reinstall the glass carefully, ensuring the profile is properly seated. Additionally, never use sharp tools like bristle brushes, steel wool, or knives, and avoid harmful chemicals such as acids, thinners, or gas. After each use, clean the appliance thoroughly to remove food remains and prevent them from burning in future uses.

If the power supply cord is damaged, it must be replaced by the manufacturer or an authorized service technician to prevent safety hazards. Never use damaged, cut, or non-original power cords or extension cords with the appliance, as they can pose a fire risk. To avoid power cord damage and fire risks, make sure the cord does not come into contact with hot parts of the appliance.

Check for food debris or a burnt-out bulb. Clean the area around the light fixture, and if it doesn't work, replace the bulb according to the manual.

This is normal during the first use as factory coatings burn off or from food spills. Ventilate the area and clean the oven if needed. The smell should stop after a few uses.

This could be due to the oven operating continuously for too long, which might trigger a safety shutdown. To prevent this, allow the oven to cool down after extended cooking sessions before using it again.

Ensure the oven is installed in a well-ventilated space. Check for adequate clearance around the oven as specified in the manual.

Yes, this is typically normal. It can happen when there is water remaining inside the oven after cooking. The cooling fan may also run for a while after the oven is turned off to help ventilate the unit and release residual steam.

Always unplug the appliance and turn off the gas valve before cleaning. Wait for the hob to cool down completely before attempting any cleaning.

If the burner doesn't ignite, make sure the hob is connected to power and the gas supply valve is open. Check that the ignitors are clean and dry, and that the burner cap is correctly positioned. If the issue persists, wait at least 60 seconds before trying again.

The flame failure safety device shuts off gas if the flame isn't detected. Ensure you are holding the control knob in for 5–10 seconds.

Turn off all burners and wait at least 60 seconds before trying to relight them. Ensure the area is well ventilated.

Use flat-based cookware for better heat contact, match the pan size to the burner, cook with a lid to retain heat, use minimal liquids or fats, and lower the heat once food begins to boil.

For long-term durability and efficiency, clean the hob after each use to prevent the buildup of food residues or grease.

Wait until the hob has cooled. Clean gently with a soft cloth and non-abrasive glass cleaner. Avoid sharp tools or abrasive materials. Wipe spills immediately, especially sugary ones.

Let all parts cool completely before cleaning. Use hot soapy water with a nylon scourer or mild cream cleaner. Avoid abrasive pressure and harsh chemicals. Dry all parts thoroughly before reassembling the burners.

An induction hob is a modern electric hob that uses magnetic currents to heat only the pan, not the hob surface. This makes it energy-efficient and safer, as the surrounding area stays cool. It's also easy to clean thanks to its smooth glass surface and adds a sleek, stylish touch to your kitchen.

The appliance should be cleaned regularly, especially immediately after cooking fried foods. The aluminum filter should be cleaned once a month under normal use. This helps maintain performance and reduce the risk of fire. Note: Always unplug the appliance or disconnect it from the fuse before performing any maintenance or cleaning to ensure safety.

First, check the Troubleshooting section of your user manual. You can also call customer service at 01759 487836.

Yes, all cooker hoods produce some level of noise when the fan is running. If you notice unusual sounds (clattering, rattling, etc.), it could indicate a loose part or buildup in the filters.